Most of our work is referral based- meaning a huge amount of repeat business and word of mouth advertising. So even before you call or send us an email, we feel as though we already know you. If you have never worked with us here's what our process looks like:
A call or an email is returned promptly whereby we ask a little about the project to establish timeline and see if we're going to be a good fit. Not every project will be a project we'll be well suited for. That's not to say we are snobbish or pick and choose but a lot has to do with the type of project and the timeline of if it will fit within our current work schedule.
A meeting is set up either in your home or at our office where we get to find out more about eachother and the potential project. This is mostly a Q and A session and, if we meet at your home, we'll walk around and check existing areas that are being renovated along with mechanical systems.
What kind of insurance do we carry?
Our insurance company, Mason and Mason, is well versed in construction insurance and belongs to our local builder's association. They understand construction policies and our industry and stay up to date in all aspects of coverage. Our policy carries $2 million and $4 million in general liability with a $2 million umbrella along with coverage for our company vehicles and $1 million in worker's comp. Most companies carry only $100,000. Our coverage amounts are for your protection as well as ours. For larger projects we will suggest a Builder's Risk policy.
How many projects do you have in progress?
This is a bit of a loaded question because we do have multiple projects running at any one time but every one of those projects is priority to us. Many of the projects are in different states of progress and size. There may be projects in progress where we're waiting for items to come in to be able to finish. But no matter how many projects we have going, we never make promises we can't keep and we are always personally involved in every project.
How do I know my project will be given priority over the rest?
Quite simply, we have a huge sense of urgency in our company culture to watch our promised deadlines and keep track of the project schedule on every job. We are reachable during all hours of the day and at night and on weekends in emergencies. Our communication with our clients and the design team is second to none. Before your project even starts we are reviewing key decisions with you which we know will impact schedule once we start. And we will not start a project unless we feel the key decisions and choices are made. From the start we are setting up your project for success. It's all about you!
We know about John and Scott but what about the rest of the team?
Most of our direct staff carpenters have been with us for many years-including the first carpenter we hired back in 2005. We treat our employees like they are family because we care about giving people a positive and reinforcing work environment. We constantly foster a workplace where people enjoy coming to work. Our trade partners whom we sometimes playfully refer to as "the usual suspects" have a special place with us. They understand what our vision is and share the same goals on our projects-they "get it". They help us stay on schedule and on track throughout the project and if a dispute arises, they are part of the solution.